Filing a complaint against this company can be difficult but not impossible. The company has several avenues that customers can use to file their complaints. But if the company doesn’t take your complaints seriously then you can file a complaint against them at agencies like Better Business Bureau or file a lawsuit against them.
Ways you can send a complaint to Dish Network’s Complaint Department
Here are the steps you can take to lodge a complaint at Dish Network’s Complaint Department.
You can contact any of the customer support agents of the company by using the online chat option on the company’s website. The only problem is that this page on the website takes time to load and you might have to wait for a long while before you can connect with a support agent. You can visit the company’s contact page. Although it doesn’t display a customer complaint form, it features the company’s complaint line which is 1-800-333-3474. The amount of time it takes to connect with an agent via phone is quite long, about 30 minutes. You can as well send an email to customerservice@mydishnetwork. com, but you will most likely not get a response from the company. You can as well send a complaint letter to the company’s Executive Office. Here’s the address: Dish Network LLC, 9601 South Meridian Blvd Englewood, CO 80112, United States. If this step proved abortive, you can then try to send an email to the Dish Network’s CEO. His email address is erik. carlson@dish. com. However, this step should be the last resort in case every other step has proved abortive.
Agencies you can send a Dish Network complaint toThere are several agencies that you can send a dish network complaint to. These are agencies that protect customers against deceptive business activities and fraud. These agencies include:
Better Business Bureau Federal Communications Commission Federal Trade Commission Consumer Financial Protection Bureau
Better Business Bureau
The first step to take to file a complaint with this bureau is to complete an online form on their website. The Bureau will examine your complaint and an investigator will contact you to enquire for more information about your complaint. You should submit your complaint to this bureau if you notice that Dish Network’s customer service agents haven’t solved your complaints or that the company continuously violates consumer protection guidelines and laws.
Federal Communications Commission
To file a complaint with this commission, you have to fill an online complaint form on their website or send a request letter to the commission’s consumer center. Here’s the address you should send the letter to: Federal Communications Commission Consumer & Governmental Affairs Bureau, Consumer Inquiries & Complaints Division 445 12th Street, SW Washington, DC 20554. You must give in full detail the poor service you are experiencing for your letter to be taken seriously by the commission.
Federal Trade Commission
Filling a complaint with this commission entails sending them a complaint letter. Here’s the address you should send the letter to: The Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington DC 20580.
Consumer Financial Protection Bureau
If you have found Dish Network to be deliberately breaking consumer protection regulations or you’ve been affected by the company’s wrong business practices then you should contact this bureau. This bureau reviews complaints against companies that conduct disreputable business practices and fights against them.
How to file a lawsuit against the dish network in a small claims court?
If you have filed complaints with many agencies and Dish Network still refuses to attend to your demands then you can file a small claim lawsuit against the company. A small claim court settles disputes that are worth below $10,000 between companies and individuals.
The first step you need to take to commence this legal process is to write a demand letter and then post it to Dish Network informing them that you intend to sue them. Here are the details the letter must reflect:
Your full name and contact details A statement detailing your intent to sue the companyThe name of the corporation you’re suing and its addressA statement showing your willingness to receive compensation from the company for damages
The final step is important because you have to give the company the opportunity to find solutions to what you complained about and compensate you for damages before you can take the matter to court. If they do then you don’t need to go to court.
Conclusion
Companies should take responsibility for the poor service delivery complaints leveled against them by their customers and fix the problem. If after you’ve complained to Dish network about their poor service, they choose not to respond to you according don’t hesitate to visit any of the agencies above or take the matter to court.
Frequently asked Questions
- Are there apps that can help me handle the process of filing a complaint against Dish Network?
Yes, there are. You can use the DoNotPay app. They will help you send a demand letter to Dish Network and take them to court if they refuse to compensate you.
- Does Dish Network demand a cancellation fee?
Yes, they do. If you cancel their service before the end of your contract, Dish will charge you $20 for each of the remaining months on your contract.
