Dior Return Policy
You might want to return an order you got from Dior for one reason or another, and you need to know what their return policy is and if it’s possible to return an item you got from them. The answer is yes, you can return the items you got within 30 days of receiving them. The good thing is that the company says it will be a free return, so you don’t need to pay for delivery to return those items. Below is the return policy for Dior items.
You must note that you’d have to return an order within 30 days after it has been delivered to you.
If you order a bag that has the MYABCDior badge, you need to return the bag and the badge together. If not, you will be charged for the badge at the actual price instead of the discounted price and this will be deducted from your refund. If you have any questions, you can call the client service center.
You can only exchange an item once. If you then wish to return the item that has been exchanged, you will only get a refund under usual conditions. To return the exchanged item, you need to contact the client service center for a prepaid UPS voucher.
You will not be refunded if you don’t return the items. The item won’t be exchanged either if the initial order isn’t returned.
If you ordered a personalized item that was produced according to your request, a product that was altered for you, or any sealed item that has been unsealed, it cannot be returned because of hygiene.
If you return the item spoiled, damaged, incomplete, broken, soiled, or if there is any proof that shows the item has been used or worn, you will not be refunded or the item will not be exchanged for a new one. Also, if it is footwear, ensure to try it on a clean rug-type surface or carpet because the sole must also be intact.
If you will be returning a product, ensure that it is unused and return it to the original packaging together with all accessories that came with it and the documents, which might include instructions, guarantees, delivery slips, and certificates of authenticity. Ensure that you take all precautions to see that the item is protected.
How Do You Return An Order To Dior?
To return an item to Dior, there are three methods to do so, which will be discussed below. Note that the cost of returning your order to Dior is free of charge, which is limited to one return per order.
You can also return the item by using the prepaid return label inside the item at a UPS drop-off point directly. If your order was placed as a guest, you can also return or exchange an item using the delivery and return page. You’d need to enter your email address and order number on the page to access your order history and submit a request.
You can also return or exchange an item by calling customer service and informing them that you wish to return an item. You will then arrange an appointment with them on the date, location, and time you will be available for a pick-up by UPS.
Website: You can inform Dior Couture of your wish to return your order by using your account on the website. This request will be acknowledged by an email from Dior. To cancel the order on the website, after you have logged in, navigate to the “My Orders” section and click on the “Request a Return” button. Then you select the item you wish to return and indicate if you want a refund or an exchange. If you want an exchange, then you need to input the new size and color that you prefer in the space provided. You will be refunded via the payment method you used when purchasing the item within 14 days after Dior receives the product if your return is cleared and accepted by them. Read the return policy above that might cause rejection of an item return.
Conclusion
Dior has a return policy that isn’t strict. They offer free delivery for any returned item and give you the right to exchange the items if they aren’t what you want.
