Though it could be a frustrating situation to deal with there are some ways to get these situations resolved. Also, you need to take a few steps yourself to be assured from your side what could be the reason behind it.

Tips to register a complaint

Here are some points to be noted before registering a complaint:

Steps to file a claim

Conclusion 

Q1. What if I don’t get the refund even after I’ve filed the claim?

Ans. In that case, you should recheck the proofs and information you have provided them and ask the customer care executive to help you through.

Q2. How long should we wait for the package after it shows the delivered package?

Ans. You can wait up to 36 hours after the delivery status shows it delivered; after that, you must register the complaint about the same.